Job Details
Job Title: Careline Manager
Location: London
Reports to: Head of Provided Services
Pay Rate: £28.06 per hour (Umbrella: £35.11)
Shifts: 24/7 rota, including out-of-hours, nights, and weekends
Join Us as a Careline Manager – Make a Difference in Adult Social Care
Are you an experienced manager with a passion for delivering high-quality, customer-focused services? Do you thrive in a fast-paced, 24/7 environment where your leadership can directly impact the lives of vulnerable adults? If so, we want to hear from you!
We are seeking a dedicated Careline Manager to lead our Careline Service in London, ensuring it delivers exceptional support to our diverse communities, 24 hours a day, 365 days a year.
Your Role
As the Careline Manager, you will:
- Lead and Inspire: Manage a team of Deputy Careline Managers and Duty Careline Officers, ensuring the service is staffed, motivated, and performing to the highest standards.
- Drive Excellence: Oversee the delivery of a 24/7 alarm monitoring and response service, ensuring it meets legislative requirements, local policies, and the needs of our service users.
- Innovate and Improve: Develop and implement strategies to continuously improve service delivery, ensuring best practices are shared across the team.
- Manage Resources: Take responsibility for budgets, rotas, and resources, ensuring efficient use of funds and compliance with European Working Time Directives.
- Build Partnerships: Develop strong relationships with internal and external stakeholders to ensure seamless service delivery and promote the Careline Service across the borough.
- Ensure Safety: Act as the Lead Officer for Adult Safeguarding, ensuring all policies and procedures are followed to protect vulnerable adults.
What We’re Looking For
We need someone who has:
- Proven Leadership Skills: Experience managing and directing staff in a 24/7 service environment.
- Customer Focus: A track record of delivering high-quality, customer-focused services.
- Technical Expertise: Knowledge of Community Alarm monitoring systems and experience using IT packages like Word and Excel.
- Strategic Thinking: The ability to analyse complex information, solve problems, and implement innovative solutions.
- Commitment to Equality: A strong understanding of equalities issues and a dedication to promoting inclusive practices.
- Flexibility: Willingness to participate in an on-call rota to provide out-of-hours management support.
Desirable: A full UK driving licence (manual).
Why Join Us?
- Make an Impact: Play a vital role in supporting vulnerable adults and improving their quality of life.
- Professional Growth: Opportunities to develop new working practices, lead projects, and enhance your skills in a dynamic environment.
- Supportive Environment: Work within a team that values collaboration, innovation, and continuous improvement.
- Competitive Pay: Earn £28.06 per hour (Umbrella: £35.11) with the potential for additional benefits.
Key Responsibilities
- Ensure the Careline Service operates 24/7, meeting all quality standards and contractual commitments.
- Recruit, train, and develop staff, providing regular supervision and support.
- Monitor budgets, activity, and performance, ensuring targets are met and resources are used effectively.
- Develop and maintain partnerships to enhance service delivery and meet the needs of service users.
- Act as the Lead Officer for Adult Safeguarding, ensuring compliance with policies and procedures.
- Prepare management reports, maintain accurate records, and ensure compliance with contractual requirements.
Apply Now!
If you’re ready to take on this rewarding leadership role and make a real difference in your community, we’d love to hear from you.
Apply Now