Team Leader for Claims Adjudication

Job Details

Exciting Opportunity: Team Leader for Claims Adjudication Team for a Leading Global Insurance Company!!!!

Are you ready to join the ranks of a prestigious global insurance company that specialises in cutting-edge technology? We have an enticing proposition for you…..

A full-time Team Leader position, a permanent role with a salary of is £36-£40K per annum plus benefits. This is a London based opportunity, hybrid working, in the office for 2 days a week (Tuesday and Wednesday).

The teams works Monday – Sunday with two days off. Currently we are following the pattern of working 1.5 weekend (1 full weekend and 1 half) but it is subject to change but would be maximum 2 weekends working a month.

Interviews to take place immediately

Key Responsibilities:

Duties & responsibilities for Claims Adjudication Team Leader/ Coach role.

• Lead the Team and support Experts achieve the required KPIs.
• Engage and highly motivate team members to constantly deliver outstanding customer care.Develop and coach team members to improve performance, questioning and decision making.
• Collaborate with the Quality Assurance team to monitor the standard of claims handling within the Claims Solutions team.
• Review and measure performance on recorded contacts for Team in line with Company procedures.
• Hold weekly coaching sessions with each team member and set SMART objectives to track progression.
• Record a minimum of 1 Coaching session per week.
• To assess team’s performance through performance-related bi-annual appraisal process.
• To manage all instances of underperformance and misconduct in line with company procedures and seek advice/support where appropriate.
• Ensure all business-related communication is cascaded appropriately and in a timely manner.
• Follow system and procedural processes to ensure team compliance with FCA regulatory and documented call handling requirements.
• To manage escalation of difficult issues before formal complaints are generated. Handle verbal complaints in line with company procedures.
• To manage team absence and disciplinary issues in line with company procedures.
• To monitor the Claims queue to ensure claims are worked, escalated, and closed with the agreed Service Level Agreement.
• To take full responsibility of onboarding and help in training with the new hires.
• Help with the Accreditation plan to ensure new hires are accredited and passed both stages.
• To provide feedback to management for continuous process improvement and feed into Helix documentation.
• Efiles stay updated at all times.
• To manage team attendance (absence and lateness) in line with company procedures.

This is a fantastic opportunity to join a dynamic team within a global leader in the insurance industry.

Apply now!