Training Programmes Lead

Job Details

Training Programmes Lead required by a leading international membership organisation based in central London. The post holder will be responsible to the Quality Assurance and Training Manager for developing and delivering a programme that ensures reviewers and assessors are recruited, trained, inducted and that they remain competent and engaged.

This is a permanent, full time role – salary £38,000 per annum plus excellent benefits – hybrid role (home and office based working) – offices in central London – interviews asap

Duties:

• Providing excellent customer service to current and potential reviewers and assessors through the delivery of a robust training and communications programme
• Work with the marketing team to develop and deliver an effective reviewer recruitment campaign each year to meet recruitment targets
• Plan and implement the new reviewer/assessor training programme with the support of the Assessor Training & Engagement Executive and Reviews Specialists, from application through to admittance to the reviewer register
• Organise the annual reviewer CPD and engagement programme to ensure they remain competent, up to date with procedures and best practice
• Creating regular newsletters and information bulletins.
• Building in regular networking opportunities for the reviewer community, both in person and online, around the conference, briefings, training events and CPD webinars
• Prepare papers for consideration by the appropriate panels, as required
• Deputise for the Manager in their absence.
• Manage the designated budget for programme related expenditure in accordance with guidelines all within agreed limits

• The ability to plan events and activities including budgeting, logistics management and coordination
• Experience of developing, launching and running new products or services particularly training initiatives would be advantageous
• The ability to analyse data and identify trends and areas for improvement
• Project management of small-scale projects is desirable
• Ability to communicate and influence through use of strong written, verbal and digital media skills
• Excellent customer service and interpersonal skills
• Excellent time management skills and ability to prioritise workload
• Data management – experience of CRM database systems
• Knowledge of Visio and MS Project
• Intermediate MS Office, in particular Outlook, Word, Excel, PowerPoint