Welfare Benefits Advice Officer

Job Details

Are you passionate about helping individuals access the support they need to improve their quality of life? If so, we have an exciting opportunity for you to join our team as a Benefits Advisor.

Job Purpose:

As a Welfare Benefits Advice Officer, your role is crucial in advising and assisting residents who receive social care services. You'll help them understand their welfare benefit entitlement, support them in completing disability-related claim forms, and advocate for their benefit claims at the Department of Work and Pensions. You will also assist with appeals when residents are denied benefits and work on implementing improvement plans, including digitising processes for the service.

Description of Duties:

• Conduct home visits to ensure clients are aware of their rights and maximise their income.
• Offer benefit checks to service users, helping them claim benefits relevant to their personal circumstances.
• Assist residents in following up on benefit applications and represent them to achieve positive outcomes.
• Support and represent service users in appeals for benefit claims, including representing them at benefit tribunals.
• Conduct risk assessments before home visits and address identified risks.
• Stay updated on changing legislation and case law in welfare benefits to provide accurate advice.
• Maintain and update client case records and provide regular activity and performance reports to managers.
• Collaborate with Finance Section meetings and advise Financial Assessment & Income Collection Officers and Social Work staff on welfare rights.
• Support the Council in planning and responding to emergencies in accordance with council procedures.
• Comply with information rights legislation and data quality standards.
• Use the Council's IT services for data management and security.
• Adhere to equal opportunities policies and legislation.
• Work in accordance with the Council's policies and procedures to safeguard and promote the welfare of vulnerable adults.
• Assist colleagues within the ASC Client Finance Team as needed.

Requirements:

• A strong commitment to improving the lives of residents in need of social care services.
• Knowledge of welfare benefits and related legislation.
• Excellent communication and advocacy skills.
• Ability to work independently and conduct home visits.
• Knowledge of data management and IT systems.
• Understanding of equal opportunities and equalities legislation.
• Compliance with safety and emergency procedures.

If you're a compassionate and dedicated individual with a desire to make a positive impact, we encourage you to apply for this role. Join our team and help us ensure that residents receive the support and benefits they deserve.